If you call us or we call you about your account, the very first step is making sure we are actually talking to you. This article is a quick guide to what that looks like in practice — and what should make you suspicious of any call that claims to be from Credicorp but does not match.
What we will normally ask
We will ask for a small set of details that, together, only you should know: your name, your date of birth, the address we hold for you, and a couple of digits from your account or reference number. Sometimes a security question you set up previously. That is enough to satisfy us we are speaking to the right person.
What we will never ask
We will never ask you to read out your online-banking password, a one-time security code, the full long number on the front of your debit card, or the security details that protect any other account you have. The same is true for our related UK company CM Beyer Limited and for Credicorp Pty Limited in Australia — none of us ask for things like that on a call. If someone says they are calling on our behalf and asks for any of the above, end the call.
If a call does not feel right
You are very welcome to hang up and call us back on the public number on our Contact Us page. The genuine Credicorp Limited will never be offended by that — it is exactly the right thing to do. The dedicated phone-verification article in our FAQs has the full detail, including the special arrangements we can make if a regular phone call is difficult for you.