Use the forms below to send us a request online. Open a form, fill in your details and send it — it goes straight to the team that handles it, and we will be in touch. Every form asks for your name, account number and contact details so we can find your account.
Payments & arrangements
Tell us how you would like to pay, ask for more time, or sort out a Direct Debit.
Set up a payment arrangement
Tell us what you can manage and we will work out a realistic repayment plan with you.
Request a payment extension
Need a little more time on a payment? Ask before the due date and we will confirm a new date.
Hardship variation request
If a change in your circumstances means you cannot meet your current schedule, ask us to vary your repayment terms.
Request a settlement figure
Find out the amount needed to clear your loan in full on a chosen date.
Set up or change a Direct Debit
Ask us to set up automatic payments, or change an existing Direct Debit. We will send the mandate to confirm.
Request a refund of an overpayment
If your account is in credit, ask us to refund the balance to you.
Dispute a payment or transaction
Think a payment is wrong, missing or duplicated? Give us the details and we will investigate.
Statements & documents
Request the paperwork you are entitled to — there is no charge for these.
Request a statement of account
Ask for a statement showing your payments, balance and any charges. There is no charge for this.
Request a copy of your agreement
Ask for a copy of your signed credit agreement for your records.
Your account & support
Keep your details up to date, ask a general question or let us know how we can help.
Update your contact details
Keep your details current so you never miss an important notice about your account.
General support enquiry
Not sure which form you need? Send us your question here and the right team will pick it up.
Tell us about additional support needs
If a health condition, bereavement, caring role or other circumstance means you need us to do things differently, let us know.
Request a callback
Prefer to talk? Tell us when suits and a member of the team will call you back.
Complaints
If something has gone wrong, tell us and we will work to put it right.
Make a complaint
If something has gone wrong, tell us here. We will acknowledge it promptly and work to put it right.
Cannot see the form you need?
Use the general support enquiry form, browse our FAQs, or contact us directly. You can also email us at support@credicorp.co.uk.