Responsible Lending

At Credicorp, lending responsibly is central to how we work. Credit can be genuinely helpful, but only when it is affordable and suited to a customer’s circumstances. We take that responsibility seriously at every stage.

Lending that is right for you

Before we offer finance, we assess whether the borrowing is affordable and appropriate. We carry out credit and affordability checks and consider your wider situation, not just a single score. If we do not believe borrowing is in your interests, we will tell you — an application is never guaranteed to be approved.

Clear and honest information

  • We explain the terms of any agreement in plain language
  • We set out what you will repay, and when, before you commit
  • We do not use pressure selling or hidden charges

Support if your circumstances change

Life can be unpredictable. If you are finding repayments difficult, the most important thing is to talk to us early. The sooner we know, the more we can do to help you find a way forward.

Free, independent money advice

If you would like impartial support with your finances, free and confidential help is available from:

  • MoneyHelper — government-backed money guidance (moneyhelper.org.uk)
  • StepChange Debt Charity — free debt advice (stepchange.org)
  • Citizens Advice — free, independent advice (citizensadvice.org.uk)

Speaking to one of these organisations will not affect how we treat you as a customer, and using them is always free.

Credicorp Limited is authorised and regulated by the Financial Conduct Authority (Firm Reference Number [FRN]).

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