How we look at a business: signals beyond the credit score
A plain-English explanation of what we actually look at when a company applies — and why the headline credit score is rarely the most important thing.
Newsroom
8 articles
Using the Credicorp portal on a phone: a quick tour
The Credicorp portal is built to work as well on a phone as on a laptop. Here is a plain-English tour of what you can do, where to find it, and how the installable web app makes it faster.
What our team does between your application and your money landing
An honest, plain-English walk-through of the work that happens after you submit a Credicorp application — and why it almost always lands the same working day.
Welsh, Gaelic and Scots in the portal — a progress note
We have widened our Welsh, Scottish Gaelic and Scots vocabulary across the chrome of the customer portal — a small step on the way to a fully bilingual experience.
Your data, in your hands — downloading what we hold about you
We've added a one-click Download my data button to your account, so the right to access your information under UK GDPR is a button, not a form.
When our team acts on your account: transparency on customer impersonation for support
Sometimes a member of our support team needs to act on your account directly to help you — for example, to walk through what your portal is showing you. Here is exactly how that works, what is logged, and what your rights are.
Behavioural signals in our scoring: what we look at and what we don't
We use a small set of soft behavioural signals from PWA / web use to help decide borderline applications. Here is exactly what we look at, what we deliberately do not, and how to opt out.
Planned maintenance windows: how we warn and what stays open
When we plan downtime, we tell you in advance, keep the customer portal working in essentials-only mode where we can, and never silently lock you out of your own account.