Feedback & Complaints — Credicorp

Hou tae complain

Gin ye're no happy wi oor service, ye can raise a complaint at oor feedback an complaints page.

Whit happens next

We'll acknowledge yer complaint within 5 wirking days an review it thoroughly. We hae up tae 8 weeks tae provide a final response.

Gin ye're no satisfied

Because we lend tae corporate bodies, we're no in the jurisdiction o the Financial Ombudsman Service — the Courts are the next step efter oor final response.

Scots draft — wytin on a native-speaker review. The English version o this document is the authoritative ane gin there's ony ambiguity. Read this in English