How do I get a copy of my data?

Under the UK GDPR you have the right to ask for a copy of the personal information we hold about you, and to ask us about how we use it. The formal name for this is a Subject Access Request (SAR).

How to ask

Three equally good routes:

• Inside the customer portal, on the Support tab, choose "Get a copy of my data".
• Use the General Support Enquiry form on our Forms & Requests page and write that you want a SAR.
• Email our privacy team directly using the address on our Contact Us page.

What you receive

A copy of the personal information we hold about you, the categories of recipients we have shared it with, the retention periods that apply, and a clear pointer to your other data rights (correction, deletion, restriction and objection). The information is sent securely.

Timeframe and cost

We will respond within one month. Where a request is complex we may extend this by up to two further months, telling you why. There is no charge for a reasonable request.

Identity check

For your protection we confirm your identity before releasing personal information. If we already have a verified record of you (you have applied for or held a loan with us), this is usually quick. For requests that come in cold we may need an additional document — we will tell you exactly what.