Business loan FAQs UK

Common business loan questions answered — from how to apply and lending decisions to payments, your account and UK business lending help.

Learn: business lending

Learn: applying for a loan

Learn: comparing loans

Security

Statements

Group & related companies

Learn: using your loan

Payments

Your loan

Applying

  • What does the SECCI / Key Information Sheet cover for a UK business loan?

    The Key Information Sheet (KIS) for a UK business loan is the plain-English summary given before you sign. It sets out the rate, fees, total amount payable and key terms on one page.

  • Can I refer a friend?

    Yes. Referrals from existing customers are welcome and we publish the current referral terms in the portal. There is no pressure — we only want referrals where you genuinely think we are the right fit.

  • What happens if I cannot connect my bank?

    You can upload PDF bank statements instead. The decision uses the same information; it just takes a little longer because the statements need to be processed.

  • Can I have more than one offer?

    Yes. Where the file supports it, we present a small set of offers with different amounts and terms so you can choose the one that fits your business.

  • What is the FCA reference and why does it matter?

    The Financial Conduct Authority maintains a public register of every firm it regulates. Each firm has a Firm Reference Number (FRN). Looking us up on the FCA register is a simple way to check you are dealing with the genuine company.

  • How do I get a copy of my data from a UK lender?

    Your GDPR data rights from a UK lender: ask for a copy of the personal information we hold at any time, free of charge. Use the portal, the General Support form, or email our privacy team.

  • How quickly will I get a decision?

    For most applicants with a clean profile and an Open Banking connection, an outcome arrives in minutes. PDF uploads take longer because the statements need to be processed. Anything routed for human review can take up to a working day.

  • Unable to pay a UK business loan — what happens next?

    If you become unable to pay your UK business loan, we treat it as a conversation, not a default. Tell us early and we can pause, restructure or refinance — talk before a payment is missed.

  • Where is your mobile app?

    Our mobile app is a progressive web app you add to your phone's home screen — no app-store install needed. Open credicorp.co.uk/app on your phone, or sign in to the full portal at credicorp.co.uk/portal.

  • I am a returning customer — do I need to do the whole application again?

    No. Returning customers see a much shorter flow. We re-use the identity and company information we already have, and we will normally only need to refresh the bank statements and confirm the loan purpose.

  • What is Open Banking and is it safe for UK business lending?

    Open Banking is a UK-regulated, FCA-supervised framework. Where we offer it, you authorise read-only access to your business bank statements — your password is never shared and you can revoke at any time.

  • Can a co-director apply with me?

    Yes. Where the borrowing company has more than one director, both can be associated with the application. The loan is still to the company, and no director is asked for a personal guarantee.

Data & privacy

Your account

Complaints

Learn: financial difficulty

About Credicorp

Credicorp Slice

  • What bills can I use Slice for?

    Slice is for one-off business bills paid to a UK supplier — invoices, VAT and tax payments, utility bills, insurance renewals, and business repairs. It is not available for personal spending.

  • Can I repay Credicorp Slice early?

    Yes. You can repay at any time with no penalty. The unused part of the Slice fee is refunded when you settle early.

  • What is Credicorp Slice?

    Credicorp Slice splits a one-off business bill into three or four instalments. We pay your supplier in full today; you repay us over the next few weeks.

  • How much does Credicorp Slice cost?

    Slice charges a single flat fee on the bill amount. There are no hidden extras. If you pay your instalments on time, you will never pay more than the fee we show you upfront.

Credicorp Flex

Payment difficulty

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