How do I update my address, name or contact details?
Keeping the company's contact details up to date is one of the most useful things you can do. We send important communications by post, by email and (when you have agreed) by text message, and we cannot reach you if those routes are out of date.
What to do
The quickest way to update the details we hold is the Update Your Contact Details form on our Forms & Requests page. The form covers:
- the company's correspondence address (including a temporary forwarding address);
- a new phone number, or removal of one you no longer use;
- a new email address;
- a change of director contact, or a new authorised contact for the account;
- preferred contact times or channels.
For straightforward changes we will normally update the record within two working days and write to confirm. If a change affects how a Direct Debit is reported (rare — only when bank details change) we will tell you what to expect.
If the company changes its name
If the company changes its registered name at Companies House, we need to update our records to match the legal entity on the loan. Please use the Update Your Contact Details form, tell us the new name and the date of the change, and we will check it against the Companies House register. Once confirmed, statements, settlement figures and future correspondence will be issued in the company's updated name. The loan itself stays with the same legal entity — a change of name does not change who is liable.
If a director changes
If a director leaves or joins, or an existing director changes their own name, tell us through the same form. We may ask for confirmation from Companies House and a fresh identity check on any new director, so our records and our anti-money-laundering checks stay current.
Telling other places too
Updating us is one step. After a company name change you will also want to update the company's bank, HMRC, its invoices and website, and anyone the company contracts with. Companies House guidance at gov.uk sets out the formal process for changing a company name.
If anything is unclear, please contact us — and if a director has additional support needs around how we communicate, please tell us using the Additional Support Needs form so we can accommodate them.