How do I report a suspicious email or message claiming to be from Credicorp?

If you receive an email, text, letter or phone call that claims to be from Credicorp but something feels off, please report it — you help protect other customers and help us investigate.

What to do if you receive a suspicious message

1. Do not click any links in the message, download any attachments, or call any phone numbers it provides.
2. Do not share any information in response — Credicorp will never ask for your password, your full bank account PIN, or access to your online banking by email or text.
3. Forward the email (or a screenshot of the text/message) to security@credicorp.co.uk. Include a brief note of when you received it and what prompted your concern.
4. Log in independently. If the message claims there is a problem with your account, go directly to credicorp.co.uk/account/login — type the address yourself rather than clicking a link — and check there from a known good connection.

Signs a message may be fraudulent

• It asks for your password, PIN or full bank card details.
• The sender address is not @credicorp.co.uk — for example credicorp@gmail.com or a misspelling like credi-corp.co.uk.
• It creates urgent pressure — "act in the next 24 hours or your account will be closed" — to rush you into clicking something.
• It contains grammatical errors or odd formatting not consistent with our usual communications.
• It promises a loan or fee refund you did not request.

Genuine Credicorp communications

Every email from us comes from an address ending @credicorp.co.uk. We sign every formal letter in the company's full registered name. We will never contact you asking for a payment you have not already agreed to in a signed loan agreement, and we will never ask you to move money to a "safe account".

If you are in any doubt, hang up or close the message and call us back using the number on our contact page — not any number provided in the suspicious communication.

Other places to report fraud

• Action Fraud — the UK's national fraud reporting centre: actionfraud.police.uk or 0300 123 2040.
• NCSC suspicious email reporting service: forward to report@phishing.gov.uk.
• Your bank — if you have already sent money or shared payment details, contact your bank immediately.