Your customer portal is the home for everything to do with your loan: your balance, your repayment schedule, your documents and your account details, all in one secure place. This article shows you how to sign in, how to add our app to your phone so you can reach it in a tap, and what you can actually do once you are in.
Signing in
To get started, go to the customer portal and sign in with the credentials linked to your account — the email address we hold for you and your password. If it is your first visit, follow the prompts to set your password and confirm your identity. If you have forgotten your password, use the reset link on the sign-in screen; we will send a secure reset to your registered email rather than ever asking you for your password directly.
A quick security note: we will never phone, text or email you asking you to read out your password or a one-time code. If anyone does, it is not us. Always reach the portal by typing the address yourself or using your saved app, not by following a link in an unexpected message.
Add the app to your phone
For day-to-day access, the easiest route on a mobile is our progressive web app. It works straight from your phone’s browser — there is nothing to download from an app store. Open the app page on your phone, then use your browser’s “Add to Home Screen” option (in the share menu on iPhone, or the browser menu on Android). That places a Credicorp icon on your home screen that opens straight into your account, so you can check a balance or a payment date in seconds without hunting for the web address.
Because it is a web app, it always loads the latest version, it does not take up much space, and it keeps you signed in securely on your own device. You can of course still use the full portal from a desktop or laptop whenever you prefer a bigger screen.
What you can do once you are in
The portal and app give you self-service control over the things you are most likely to need:
- See your current balance and exactly what is left to pay.
- View your full repayment schedule and upcoming collection dates.
- Download your loan documents and statements.
- Check the bank details and contact information we hold for you.
- Find the right place to ask for a settlement figure or to get in touch.
Having this to hand means you are never in the dark about where your loan stands, and you do not have to call us for routine information.
If you cannot get in
If sign-in is not working, first check you are using the email address registered to the account and that your password reset has come through (look in spam too). If you have changed email or lost access to your registered address, contact us so we can verify you and update your details securely — we will not simply switch a contact address on request without checking it is really you.
The portal is designed to save you time and give you confidence that the numbers you are looking at are the real, current ones. Sign in once, add the app to your home screen, and you will have your loan at your fingertips for the rest of its term.
Still need help with this?
If this article has not answered your question, you can send us a request using one of our online forms, visit the Support page, or email us at support@credicorp.co.uk.