Whether you need a statement for your accountant, your bookkeeping, a finance application or your own records, getting one is quick. The fastest route is self-service through your customer portal; if you would rather we send one, or you need a particular format, you can request it through our forms. This article covers both.
Download it yourself in the portal
The simplest way to get a statement is to download it directly. Sign in to your customer portal, go to the statements or documents area, choose the period you need, and download. The file is generated on demand and reflects your account as it stands, so the figures are current. You can download as many times as you like, at any time of day, without waiting for us to send anything.
Self-service has real advantages: there is no delay, you control exactly which dates the statement covers, and you can re-download a fresh copy whenever your records need updating. For most needs — handing figures to your accountant, reconciling your books, keeping a tidy paper trail — this is all you will need.
What a statement shows
Your statement sets out the activity on your loan account so the position is clear at a glance. Typically that includes:
- The original amount advanced and the agreed term.
- Each repayment received, with its date.
- Interest applied in line with your agreement.
- The current outstanding balance.
Because we charge simple interest with the figures fixed up front, the statement should line up neatly with the repayment schedule on your Key Information Sheet (KIS) and your Business Loan Agreement. If something does not match what you expected, the statement is the document to check it against — and then to raise with us if it still looks off.
Request a statement another way
If you cannot get into the portal, need a statement covering an unusual period, or require it in a specific format, you can ask us to produce one. Use our forms to make the request — tell us the account, the period you need and where to send it. We will verify the request is genuinely from you before we send anything containing your financial information, which protects your company’s data.
This route is also the right one if you need an accessible format, such as large print, or if a third party such as your accountant needs to receive a copy directly with your authority. Just be specific about what you need so we can get it right first time.
Keeping statements safe
Statements contain information about your company’s borrowing, so treat them like any other financial record: store them securely, and be careful who you share them with. We will only ever send your statement to you through verified, secure means — we will not email sensitive documents to an address we have not confirmed belongs to you, and we will never ask you to “confirm” your full security details to release a statement. If you receive a statement you did not request, or a message pressuring you to act on one, contact us to check it is genuine.
In short: for speed, download it yourself in the portal; for anything out of the ordinary, ask through our forms and we will sort it out securely.
Still need help with this?
If this article has not answered your question, you can send us a request using one of our online forms, visit the Support page, or email us at support@credicorp.co.uk.