If your company faces winding up or administration, here is what it means for the loan, the role of an insolvency practitioner, and why to talk to us early.
Making a complaint: your options and our process
If we have not got something right, please tell us. Here is how to complain, the stages we follow, our final response, and how to escalate.
Vulnerability: how to ask for extra support
If health, bereavement, caring or other circumstances make things harder, you can ask for extra support. Here is what counts, how we adjust, and how to tell us.
Our hardship and forbearance process
How we help when your company is struggling to repay: payment arrangements, a short freeze, or a hardship variation, explained clearly and step by step.
What to do if you can’t make a payment
Worried about a repayment? Tell us before the due date and we will work with you. Here are the practical steps to take and where to get free advice.