Once you have complained, we will acknowledge it and look into what happened. We will then send you a written response explaining our findings and any action we are taking.
If you are not satisfied with our final response, you may be able to refer your complaint to the Financial Ombudsman Service, free of charge. We will tell you how to do this in our response.
Still need help with this?
If this article has not answered your question, you can send us a request using one of our online forms, visit the Support page, or email us at support@credicorp.co.uk.