How do you verify it is really me on the phone?

If you call us or we call you about your account, we need to confirm we are actually speaking to you before discussing any account-specific information. This protects you from impersonation and protects us from disclosing your details to anyone else.

What we will normally ask

• Your full name as it appears on the account.
• Your date of birth.
• The address we hold for you (or the previous address, if you have moved recently).
• A small set of digits from your Credicorp account or reference number — never the whole thing back to us, just enough to confirm.
• One or two security questions if these have been agreed with you previously.

What we will never ask

To be completely clear: we will never ask for any of the following, on any call, in any email, or via any text message:

• your online-banking password or PIN;
• the full long number on the front of your debit card;
• a one-time security code that has been sent to you (these codes are for you to use, never to be read out to anyone else);
• remote access to your computer.

If anyone calling claims to be from Credicorp and asks for any of the above, end the call. The genuine Credicorp Limited will not be upset that you hung up — quite the opposite — and you are welcome to call us back on the number listed on our Contact Us page to confirm whether the original call was real.

Outbound calls from us

When we call you we will tell you who we are and why we are calling. If you would like to verify it is really us before discussing anything sensitive, please feel free to ask for our name and call us back on the published contact number. We would much rather you took an extra minute to verify than push on with a call that did not feel right.

Special arrangements

If a regular phone conversation is difficult — because of a hearing impairment, a language need, a health condition, or because someone else needs to be on the call with you — please use the Additional Support Needs form on our Forms & Requests page. We will note the requirements on your account so they are respected on every call.

Our wider approach to security is covered in How do you keep my information secure? and How do I spot a scam pretending to be from Credicorp?.