Yes. To use the Financial Ombudsman Service after our final response, you generally have six months. There are also longer-running limits set out in the FCA rules about how old an event can be when you complain.
How do I make a complaint?
Tell us what has gone wrong using the Make a Complaint form, by email or by phone. We will acknowledge it promptly and work to put things right.
What happens after I complain?
We acknowledge your complaint, investigate it, and send you a written response. If you remain unhappy, you may be able to refer it to the Financial Ombudsman Service.