I need extra support — how do I tell you?

We want every customer to be able to deal with us comfortably. If you have a health condition, a disability, a recent bereavement, caring responsibilities, or anything else that affects how you would like us to communicate or what you can manage, please tell us.

Use the Additional Support Needs form. We will record your needs, handle them sensitively, and take them into account in everything we do — including pausing contact where appropriate.