Your credit agreement is the document that sets out the terms of your loan. It is worth keeping somewhere safe and reading properly — it answers most questions about how your loan works.
What your agreement tells you
- the amount you have borrowed and the total amount payable;
- the interest rate and how interest is applied;
- your payment amounts and the dates they are due;
- any fees or charges that can apply, and in what circumstances.
We will never apply a charge that is not set out in your agreement. If anything in it is unclear, please ask — we would always rather explain than leave you guessing.
If you have mislaid your copy, you can request another at any time using the Request a Copy of Your Agreement form on our Forms & Requests page. There is no charge for a reasonable request. For a current breakdown of your balance and payments, ask for a statement of account.