Category: Customer Support

Fraudsters are using AI-generated content to make impersonation more convincing. The defences remain the same: check the domain, verify the request directly, and never feel rushed.

A payment arrangement can spread what you owe over a schedule that works for you. Here is how they work and how to set one up.

Standard documents do not work for everyone. We can send your statements, letters and forms in larger print, in plain language, or in an accessible electronic format on request.

A settlement figure is the exact amount needed to clear your loan on a specific date. Here is what it includes, when to ask for one, and how to use it.

A short, no-judgement guide to looking at your finances at the start of a new year — what to gather, what to look for, and where to get free advice if it is not adding up.

Calls to and from Credicorp Limited are recorded. We explain why, and how those recordings are looked after.

Scammers sometimes copy the names of real lenders. Practical advice on the warning signs, and how to confirm you are dealing with the genuine Credicorp Limited.

Even modest, occasional overpayments cut the total interest you pay across the life of a loan. Here is why, and the easiest ways to do it without fuss.

Direct Debit is the simplest way to keep your payments on track. We answer the questions customers ask most often — how to set one up, what happens if it fails, and how the Direct Debit Guarantee protects you.

A short note on what we will and will not ask for when we speak to you. Knowing the difference is one of the simplest protections against impersonation fraud.