A year to the day since we began trading, we look back on our first twelve months and thank the customers who have been part of them.
Why we record our calls
Calls to and from Credicorp Limited are recorded. We explain why, and how those recordings are looked after.
How to spot loan scams and impersonation
Scammers sometimes copy the names of real lenders. Practical advice on the warning signs, and how to confirm you are dealing with the genuine Credicorp Limited.
Looking at our group: how Credicorp fits with CM Beyer Limited
Credicorp Limited is part of a small group of related companies that includes CM Beyer Limited in the UK and Credicorp Pty Limited in Australia. We explain how the group works and what it means for customers.
Paying extra on your loan: how it actually saves you money
Even modest, occasional overpayments cut the total interest you pay across the life of a loan. Here is why, and the easiest ways to do it without fuss.
A practical guide to Direct Debits with Credicorp
Direct Debit is the simplest way to keep your payments on track. We answer the questions customers ask most often — how to set one up, what happens if it fails, and how the Direct Debit Guarantee protects you.
Our first eight months: what customers have told us
Eight months into trading, we look back at what we have learned from listening to customers — and what we are changing as a result.
How we verify it is really you on the phone
A short note on what we will and will not ask for when we speak to you. Knowing the difference is one of the simplest protections against impersonation fraud.
How we handle complaints
If something has gone wrong, we want to know. We explain how to raise a complaint and what happens at each stage.
Understanding your credit agreement
Your credit agreement is the single most important document for your loan. A plain-English guide to what it contains and why it matters.