# A redesigned FAQs and topics index — find an answer faster

*Source: https://credicorp.co.uk/redesigned-faqs-and-topics-index/*

The biggest change on the Credicorp site this month is a refreshed FAQs page. We have moved away from one long accordion to a topic-indexed hub: each Topic is a card with a linked heading, a short description and the top articles in that area shown as direct links underneath. From there you can see every article in a topic on its own page, or open an individual article in one click.

## What is new

- **Topic cards.** Pick a topic — payments, your loan, hardship, online security, our group, and more — and see what is in it without scrolling through everything else.

- **Topic archive pages.** Each Topic has its own page at /support/topic/{slug}/ with the full list of articles in that area.

- **Twelve new articles.** We have added articles on closing your account, how the cost of credit works, what happens if a Direct Debit fails, debt management plans, credit-file impact, spotting impersonation scams, our group structure, and more.

- **Cleaner breadcrumbs.** Every page now reads more naturally as you click around — *Home › Support › FAQs › Topic › Article* — and the look is tidier.

## Same destinations, better routes

The Support hub at [/support/](/support/) remains the front door for customer service: the quickest way to reach the right team, the right form, the right help. The FAQs index at [/faqs/](/faqs/) is the way in to the knowledge base. The Forms hub at [/forms/](/forms/) still has every online request form in one place, now with a clearer signpost back to Support and FAQs at the top.

## Background

This is part of an ongoing programme across our group to make customer-facing content easier to navigate. Our related companies are doing similar work — see for example [CM Beyer Limited’s services page](https://cmbeyer.co.uk/services/) in the UK and the wider group view at [cmbeyer.com/companies/](https://cmbeyer.com/companies/).

If something is unclear or you cannot find what you need, please tell us — the feedback we get on this kind of change is what shapes the next round. The [Contact Us](/contact-us/) page is, as ever, always open.

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Credicorp Limited — UK lender to limited companies (Company No. 16093826). credicorp.co.uk